Terms & Conditions

These website terms and conditions of use for, constitute a legal agreement and are entered into by and between you and Team Town Sports (“Company,” “we,” “us,” “our”). The following terms and conditions, together with any documents and/or additional terms they expressly incorporate by reference (collectively, these “Terms and Conditions”), govern your access to and use, including any content, functionality, and services offered on or through www.teamtownsports.com (the “Website”).

1. Terms of use

1.1 Acceptance of Terms.

By accessing and/or using the Website, ordering and/or accepting delivery of our products or services, you (together with all persons accessing or using the Website, collectively, the “Users”) signify that you have read, understand and unconditionally agree to be bound by this Agreement in all respects with respect to the Website and your use of the Website.

1.2 Amendment of Terms.

We may amend the Terms from time to time. You agree that you will review these Terms periodically. You may be required to click “accept” or “agree” to show your consent to an amended version of these Terms; otherwise, unless we provide a delayed effective date, all amendments will be effective upon posting of such amended Terms on the Website. You are free to decide whether or not to accept any amended version of the Terms, but your continued access to or use of the Website after an amendment becomes effective constitutes your consent to be bound by the Terms, as amended. Your use of the Website will be subject to the version of the Terms in effect at the time of use.

1.3 Additional Terms.

In addition to these Terms, when using particular offers, promotions, products, services or features, you will also be subject to any additional posted guidelines, or rules applicable to such offer, promotion, product, service or feature, which may be posted and modified from time to time. All such additional terms are hereby incorporated by reference into the Terms, provided that in the event of any conflict between such additional terms and the Terms, the Terms shall control.

2. Intended audience

This Website is intended for individuals who have reached the legal of majority in the jurisdiction of their residence and who have the capacity to enter into legally binding contacts. Although this Website may be accessible worldwide, we do not sell products outside of Canada, and we make no representation that products or materials on this Website are appropriate or available for purchase and/or use in locations outside Canada, and accessing them from territories where their contents are illegal is prohibited. Those who choose to access this Website from other locations do so on their own initiative and are responsible for compliance with local laws.

3. Online Orders

3.1 Pricing

The prices displayed on our Website are in Canadian dollars and do not include any applicable sales tax or shipping costs. These charges will depend on the place of delivery and will be calculated in the checkout prior to completing the purchase.

3.2 Payment Methods

We accept payment via VISA, MasterCard, American Express, and valid gift cards.

3.3 Change of Orders

Product availability is subject to change between the time that an online order is placed and the time of fulfillment. Customers will be contacted should there be any difficulty in completing their order. We reserve the right to cancel orders at our discretion.

3.4 Delivery

If you choose delivery for your orders, we will make a contract with a carrier on your behalf, unless you request otherwise at the time of placing your orders and such request is confirmed by our customer care team. Delivery of large items and/or to remote areas may be subject to additional fees. Once we deliver the goods to the carrier, the goods are legally deemed delivered to you, and the risk of loss passes to you. The delivery of your products is governed by the shipping agreement between you and the carrier.

4. Price Match Policy

4.1 Eligibility

We provide a one-time price adjustment if you find a lower price on an identical product up to 30 days after your purchase. The conditions and process for requesting a price match are as follows:

  • The Price Match Policy applies to both online and in-store purchases.
  • The lower price is offered by either us or an Authorized Canadian retailer that has physical store locations (i.e., not an e-commerce only retailer) (the “Authorized Retailer”).
  • The comparable product must be in new condition, with its original packaging, and include any applicable accessories and must not be a used or refurbished item.
  • The comparable product must be identical to the one purchased from us, including brand, model, color, and size.
  • The comparable product must be in stock and available for immediate purchase from us and the Authorized Retailer’s physical store in Canada.
  • The comparable product must be sold and shipped from within Canada by the Authorized Retailer.
  • The lower price must be fully priced in Canadian dollars and available to all customers.

4.2 Exclusions

  • The Price Match Policy does not apply if the lower price is offered under the following circumstances:
  • Limited-time promotions (such as Black Friday, Cyber Monday, Boxing Day or grand opening sales), flash sales, liquidation sales, or clearance sales;
  • Offered by auction sites, e-commerce only retailers, or marketplace platforms;
  • Membership-based pricing, wholesale, bulk or corporate purchases, financing offers, bundle deals, free items, demo products, or promotional giveaways;
  • Coupon or loyalty program point redemption; or
  • Advertising errors or misprints.
  • This price match policy cannot be combined with any other Team Town Sports offer or promotion.

4.3 Process

  • Online Purchase: Please contact our online customer care team within 30 days of placing your order. Provide the necessary details and proof of the lower price, as well as your account information and order number. Our online customer care team will verify the information and process the price adjustment.
  • In-store Purchase: Please visit the retail store where you purchased our product within 30 days of the original purchase. Present the proof of the lower price, as well as the original receipt. Our staff at the customer service desk will verify the information and process the price adjustment.

4.4 Policy Changes and Discretions

  • We reserve the right to modify or terminate the Price Match Policy at any time without prior notice.
  • Our decision regarding price match requests is final and may be made at our discretion.
  • We reserve the right to refuse a price match if the request does not meet all the eligibility criteria outlined in this policy.
  • We reserve the right to independently verify price and availability before issuing the price adjustment to you.

5. Hours of Operation

5.1 Store Hours

Team Town Sports stores operate in strict accordance with the bylaws of their particular municipality and/or province. Hours of operation, including Holidays Hours and Closures, may be found on any stores page within our Store Locator and as posted at the individual store entrance. Hours are subject to change without notice.

5.2 Website Hours

Our Website is available to our customers 24 hours a day, 365 days a year, subject to regular site maintenance.

5.3 Estimated Delivery Time

Orders are typically processed and fulfilled or shipped within 3 to 5 business days. The estimated delivery time depends on the shipping method selected and the destination. Occasional delays may occur due to factors such as high order volume, product availability, order customization requirements, natural disasters, holidays, or unforeseen disruptions in shipping services.

6. Use of website

We and our affiliates grant you a limited, revocable, nonexclusive license to use this Website solely for your own personal use and not for republication, distribution, assignment, sublicense, sale, preparation of derivative works, or other use. You agree not to copy materials on the Website, reverse engineer or break into the Website, or use materials, products or services in violation of any law. The use of this Website is at our sole discretion and we may terminate your use of this Website at any time without notice. You further acknowledge that we will cooperate fully with investigations of violations of systems or network security at other sites and will cooperate with law enforcement in investigating suspected criminal violations.

7. Intellectual Property Rights and Ownership

You understand and agree that the Website and its entire contents, features, and functionality, including, but not limited to, all information, software, code, data text, displays, graphics, photographs, images, video, audio, music, broadcast, design, presentation, website layout, selection, and arrangement, are owned by the Company, its licensors, or other providers of such material and are protected in all forms by intellectual property laws including without limitation, copyright, trademark, patent, trade secret, and any other proprietary rights.

The Company name and all related names, logos, product and service names, designs, images, and slogans are trademarks of the Company or its affiliates or licensors. You must not use such marks without the prior written permission of the Company. Other names, logos, product and service names, designs, images, and slogans mentioned, or which appear on this Website are the trademarks of their respective owners. Use of any such property, except as expressly authorized, shall constitute an infringement or violation of the rights of the property owner and may be a violation of federal or other laws and could subject the infringer to legal action.

Users are not permitted to modify copies of any materials from this Website nor delete or alter any copyright, trademark, or other proprietary rights notices from copies of materials from this site.

If you print off, copy, or download any part of our Website in breach of these Terms and Conditions, your right to use the Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. You have no right, title, or interest in or to the Website or to any content on the Website, and all rights not expressly granted are reserved by the Company. Any use of the Website not expressly permitted by these Terms and Conditions is a breach of these Terms and Conditions and may infringe or violate copyright, trademark, and other intellectual property or other proprietary laws.

8. No Reliance

The content on our Website is provided for general information purposes only. It is neither an offer to sell nor a solicitation of an offer to purchase any securities and may not be relied upon for investment purposes. Any commentaries and information contained in the Website should not be considered personal investment advice. Information on the Website is not intended to provide legal, accounting, financial or tax advice, and should not be relied upon in that regard. You must obtain more specific or professional advice before taking, or refraining from, any action or inaction on the basis of the content on our Website.

Although we make reasonable efforts to update the information on our Website, we make no representations, warranties, or guarantees, whether express or implied, that the content on our Website is accurate, complete, or up to date. Your use of the Website is at your own risk and neither the Company nor its parent, subsidiaries, affiliates, and their respective directors, officers, employees, agents, service providers, contractors, licensors, licensees, suppliers, or successors have any responsibility or liability whatsoever for your use of this Website.

This Website may include content provided by third parties, including from other users and third-party licensors. All statements and/or opinions expressed in any such third-party content, other than the content provided by the Company, are solely the opinions and the responsibility of the person or entity providing those materials. Such materials do not necessarily reflect the opinion of the Company. Neither the Company nor its parent, subsidiaries, affiliates, and their respective directors, officers, employees, agents, service providers, contractors, licensors, licensees, suppliers, or successors have any responsibility or liability whatsoever to you, or any third party, for the content or accuracy of any third-party materials.

9. Privacy

By submitting your personal information and using our Website, you consent to the collection, use, reproduction, hosting, transmission, and disclosure of any such user content submissions in compliance with our Privacy Policy, as we deem necessary for use of the Website and provision of services.

By using this Website you are consenting to the use of cookies which allow a server to recall previous requests or registration and/or IP addresses to analyze website use patterns. You can set your browser to notify you before you receive a cookie, giving you the chance to decide whether to accept it. You can also set your browser to turn off cookies. If you do, however, some areas of the Website may not function adequately. For more information on this automated information gathering practices, see our Privacy Policy.

10. Third-Party Websites

For your convenience, this Website may provide links or pointers to third-party sites. We make no representations about any other websites that may be accessed from this Website. If you choose to access any such sites, you do so at your own risk. We have no control over the contents of any such third-party sites and accept no responsibility for such sites or for any loss or damage that may arise from your use of them. You are subject to any terms and conditions of such third-party sites.

11. Disclaimer of Warranties

YOU UNDERSTAND AND AGREE THAT YOUR USE OF THE WEBSITE, ITS CONTENT, AND ANY SERVICES OR ITEMS FOUND OR ATTAINED THROUGH THE WEBSITE IS AT YOUR OWN RISK. THE WEBSITE, ITS CONTENT, AND ANY SERVICES OR ITEMS FOUND OR ATTAINED THROUGH THE WEBSITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. THE FOREGOING DOES NOT AFFECT ANY WARRANTIES THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

NEITHER THE COMPANY NOR ITS PARENT, SUBSIDIARIES, AFFILIATES, OR THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SERVICE PROVIDERS, CONTRACTORS, LICENSORS, LICENSEES, SUPPLIERS, OR SUCCESSORS MAKE ANY WARRANTY, REPRESENTATION, OR ENDORSEMENT WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, SUITABILITY, ACCURACY, CURRENCY, OR AVAILABILITY OF THE WEBSITE OR ITS CONTENTS. WITHOUT LIMITING THE FOREGOING, NEITHER THE COMPANY NOR ITS PARENT, SUBSIDIARIES, AFFILIATES OR THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SERVICE PROVIDERS, CONTRACTORS, LICENSORS, LICENSEES, SUPPLIERS, OR SUCCESSORS REPRESENT OR WARRANT THAT THE WEBSITE, ITS CONTENT, OR ANY SERVICES OR ITEMS FOUND OR ATTAINED THROUGH THE WEBSITE WILL BE ACCURATE, RELIABLE, ERROR-FREE, OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT OUR WEBSITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

WE CANNOT AND DO NOT GUARANTEE OR WARRANT THAT FILES OR DATA AVAILABLE FOR DOWNLOADING FROM THE INTERNET OR THE WEBSITE WILL BE FREE OF VIRUSES OR OTHER DESTRUCTIVE CODE. YOU ARE SOLELY AND ENTIRELY RESPONSIBLE FOR YOUR USE OF THE WEBSITE AND YOUR COMPUTER, INTERNET, AND DATA SECURITY. TO THE FULLEST EXTENT PROVIDED BY LAW, WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY DENIAL-OF-SERVICE ATTACK, DISTRIBUTED DENIAL-OF-SERVICE ATTACK, OVERLOADING, FLOODING, MAILBOMBING, OR CRASHING, VIRUSES, TROJAN HORSES, WORMS, LOGIC BOMBS, OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA, OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF THE WEBSITE OR ANY SERVICES OR ITEMS FOUND OR ATTAINED THROUGH THE WEBSITE OR TO YOUR DOWNLOADING OF ANY MATERIAL POSTED ON IT, OR ON ANY WEBSITE LINKED TO IT.

12. Limitation on Liability

EXCEPT WHERE SUCH EXCLUSIONS ARE PROHIBITED BY LAW, UNDER NO CIRCUMSTANCE WILL THE COMPANY NOR ITS PARENT, SUBSIDIARIES, AFFILIATES OR THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SERVICE PROVIDERS, CONTRACTORS, LICENSORS, LICENSEES, SUPPLIERS, OR SUCCESSORS BE LIABLE FOR NEGLIGENCE, GROSS NEGLIGENCE, NEGLIGENT MISREPRESENTATION, FUNDAMENTAL BREACH, DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING, BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT, BREACH OF PRIVACY, OR OTHERWISE, EVEN IF THE PARTY WAS ALLEGEDLY ADVISED OR HAD REASON TO KNOW, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, OR RELIANCE ON, THE WEBSITE, ANY LINKED WEBSITES OR SUCH OTHER THIRD-PARTY WEBSITES, NOR ANY WEBSITE CONTENT, MATERIALS, POSTING, OR INFORMATION THEREON EVEN IF THE PARTY WAS ALLEGEDLY ADVISED OR HAD REASON TO KNOW.

13. Indemnification

To the maximum extent permitted by applicable law, you agree to defend, indemnify, and hold harmless the Company, its parent, subsidiaries, affiliates, and their respective directors, officers, employees, agents, service providers, contractors, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable legal fees) arising out of or relating to your breach of these Terms and Conditions or your use of the Website, including, but not limited to, third-party sites, any use of the Website’s content, services, and products other than as expressly authorized in these Terms and Conditions.

14. Governing Law and Choice of Forum

The Website and these Terms and Conditions will be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without giving effect to any choice or conflict of law provision, principle, or rule (whether of the laws of the Province of Ontario or any other jurisdiction) and notwithstanding your domicile, residence, or physical location.

Any action or proceeding arising out of or relating to this Website and under these Terms and Conditions will be instituted in the courts of the City of Toronto and/or the Federal Court of Canada, and each party irrevocably submits to the exclusive jurisdiction of such courts in any such action or proceeding. You waive any and all objections to the exercise of jurisdiction over you by such courts and to the venue of such courts.

15. Waiver

No failure to exercise, or delay in exercising, any right, remedy, power, or privilege arising from these Terms and Conditions operates, or may be construed, as a waiver thereof; and no single or partial exercise of any right, remedy, power, or privilege hereunder precludes any other or further exercise thereof or the exercise of any other right, remedy, power, or privilege.

16. Severability

If any term or provision of these Terms and Conditions is invalid, illegal, or unenforceable in any jurisdiction, such invalidity, illegality, or unenforceability shall not affect any other term or provision of these Terms and Conditions or invalidate or render unenforceable such term or provision in any other jurisdiction.

17. Entire Agreement

The Terms and Conditions and our Privacy Policy constitute the sole and entire agreement between you and Team Town Sports regarding the Website and supersedes all prior and contemporaneous understandings, agreements, representations and warranties, both written and oral, regarding such subject matter.

To contact us regarding any questions, comments or complaints, to obtain information about these Terms and Conditions, you may contact us by email or mail at the following address:

E-mail: customercare@teamtownsports.com.

Customer Care Team
Team Town Sports
7777 Weston Road
Suite 900
Woodbridge, Ontario
L4S 0G9
Canada